Bluetooth Support

Q: My device cannot connect to my laptop/Windows PC ?

Q: I can pair my device with my laptop/Windows PC but it doesn't work, or it shows an error ?

Even though your device comes with the latest Bluetooth version, you may encounter connectivity issues if your laptop/Windows PC doesn't support the same Bluetooth version. In such cases you may need to purchase a Bluetooth adapter (also known as Dongle) for your laptop/Windows PC. Please refer to table below for more information on Windows support for Bluetooth.

Windows 2000
Not supported

Windows XP
Verson 1.1 / Version 2.0 / Version 2.0 with EDR*

Windows Server 2003
Not supported

Windows Vista
Version 1.1 / Version 2.0 / Version 2.0 with EDR* / Version 2.1 with EDR**

Windows 7
Version 1.1 / Version 2.0 / Version 2.0 with EDR* / Version 2.1 with EDR*

Windows Server 2008
Not supported

Windows Server 2008 R2
Not supported

Windows 8
Version 1.1 / Version 2.0 / Version 2.0 with EDR* / Version 2.1 with EDR* / Ver 4.0

Windows 8.1
Version 1.1 / Version 2.0 / Version 2.0 with EDR* / Version 2.1 with EDR* / Ver 4.0

Windows Server 2012
Not supported

*The EDR support for Windows 8.1, Windows 8, Windows 7, and Windows Vista is enhanced relative to the Bluetooth stack for Windows XP.

**Version 2.1+EDR are supported in Windows Vista with SP2.